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Frequently Asked Questions

How do I Send You My Phone?

You can use our FREE-POST address which is… free. However if your phone is worth a fair amount we do suggest that you post the phone to us via Royal Mail’s insured Recorded or Special Delivery services. These are insured services which require a signature to accept the package. Regardless of the method that you use we strongly suggest that you post the phone to us using a padded jiffy bag.

Is the Price Guaranteed?

Each phone has a time sensitive “best price”, providing you check out before the timer expires you will be GUARANTEED to receive that price for your phone providing we receive the handset within 7 days. As soon as you post it, we’ll receive it next day or the day after.

Do I have to Send Anything But the Phone?

No – just the phone and the battery, we do not need the box, battery, charger etc unless it’s a brand new mobile.

When will I Receive Payment?

Payment will be sent the SAME DAY that we receive your phone. Payment will be sent via cheque or bank transfer, which ever you prefer.

Are the Website Prices the BEST You Can Offer?

As you can see from our prices, we offer very generous rates for mobile phones. Having said that if you have been offered a greater price elsewhere then please call us and we shall do our best to match that rate.

I haven’t Received My Payment, Help!

You will receive an email as soon as we receive your phone, if you haven’t received this (please check your Junk Box too) and its been a good few days since you’ve sent the mobile in (please account for weekends and bank holidays) then please email us at: payments@premierrecycling.co.uk with (1) The phone you sent in (2) the transaction ID you were allocated (3) your payment details. Our Accounts team will then chase up your order and re-send payment the same day if it hasn’t already been released.

I’m afraid that if I Send You My Phone I May Not Get Paid…

There is no need for concern, as you can see from our Customer Reviews and even a Google Search Premier Mobile Recycling takes very good care of it’s customers. We offer generous prices, pay quickly and play fair. We know that there are some “recyclers” out there who offer one price on their website, then pay you something different or nothing at all. Some have even operated a criminal model where they trick their customers to send in their mobile phones to them and then they disappear without paying for any of them! When you send us the phone it remains YOUR property until we have paid for it, it’s not legally ours until you’ve received payment for the handset.